Introduction
Roc City Wireless (“we”, “us”, or “our”) operates the website roccitywireless.com (the “Service”).
This Privacy Policy explains how we collect, use, protect, and disclose information from users who visit our website or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect a variety of information from and about users in order to provide, improve, and personalize our services.
The types of information we collect include but are not limited to:
- First and Last Name
- Phone Number
- Email Address
- Mailing or Service Address
- Payment Information
- Usage Data and website interaction information
Methods of Collection
Directly From You:
Information you provide when you register on our website, place an order, subscribe to newsletters, fill out forms, or contact customer support.
Automatically:
As you navigate our website, we may automatically collect information such as IP address, browser type, device type, cookies, and usage patterns.
Public Sources:
We may collect publicly available information from social media platforms, public directories, or other publicly accessible databases.
Communication and Feedback:
Information collected when you communicate with us via email, surveys, feedback forms, or social media.
How We Use Your Information
We use the information we collect for several purposes including:
- Processing orders and payments
- Delivering wireless internet services and equipment
- Managing accounts and subscriptions
- Sending service-related notifications
- Responding to customer inquiries
- Sending marketing communications when users opt in
SMS and Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted when necessary to provide services to our customers.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Users may opt out of SMS communications at any time by replying STOP to any message.
Information Sharing and Disclosure
We maintain strict privacy practices to protect personal information.
Your personal information is never sold, rented, or traded.
Information may be shared only in the following situations:
- Service providers such as payment processors, hosting providers, or messaging platforms
- Business transfers such as mergers or acquisitions
- Legal requirements such as court orders or subpoenas
- Protection of company rights or safety
- Aggregated or anonymized data for analytics
Information Protection
We implement several security measures to protect personal information:
- Encryption of sensitive information during transmission and storage
- Restricted access to authorized personnel only
- System monitoring and periodic security audits
- Data minimization and limited retention
- Security requirements for third‑party service providers
While we take strong precautions, no method of transmission over the internet is 100% secure.
User Rights
Users may request the following regarding their personal data:
- Access to the personal data we hold about them
- Correction of inaccurate or incomplete information
- Deletion of personal information where applicable
Requests can be made using our contact information below.
Opt-Out of Communications
Users may opt out of communications at any time:
- Follow unsubscribe instructions in marketing emails
- Reply STOP to any SMS message to discontinue text communications
Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience and analyze website traffic.
Cookies help us:
- Maintain website security
- Remember user preferences
- Analyze website traffic
- Improve services and marketing efforts
Users may control or disable cookies through browser settings, although some website features may not function properly.
Contact Information
If you have any questions about this Privacy Policy, please contact us through our website:
Privacy Policy
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.
Users are encouraged to review this policy periodically.
Last Updated: March 8, 2026